Privacy Policy
As a professional coach, I recognise the importance of protecting the privacy of your personal data. This privacy policy sets out how any personal data collected from you when you visit this website (the “Website”) or appoint my services, will be processed in accordance with the Data Protection Act 1998 and the General Data Protection Regulation 2018 (“GDPR”).
I, Catherine Gurney, am the ‘data controller’ for the purposes of the GDPR in my capacity as a sole trader. This means that I am responsible for determining the purposes and means of processing your personal data.
Please note that this privacy policy may be amended from time to time, and any new policy will be effective immediately when published on the Website.
What Information is Collected
Most of the information collected is provided directly by you, or otherwise obtained through the Website or the device you are using. This may include:
contact information: information such as name, date of birth, job title, company name, department, email address, physical mailing address and telephone number;
professional information: such as your employment background, job description and related information;
transactional information: your contact information, the services you are interested in, your financial, credit card or other payment information;
responses to surveys: information you provide in responding to a survey on the Website, on email, telephone or otherwise;
technical information: such as information from cookies, web beacons or from the internet, including your IP address, browser type, operating system, domain name, access times and locations and webpages visited;
marketing and communications information: such as your preferences in receiving marketing and communications information.
How Information Collected is Used
The information collected from you is used for a variety of purposes, including to:
provide you with the service(s) you have requested;
identify you and to contact you from time to time with service information and updates;
deliver relevant content and advertisements to you and to measure and understand the effectiveness of the advertising;
manage our relationship and carry out any related administration;
gather analysis, including statistical research on Website traffic and activity, which may be provided to third parties, to improve the services provided to you and to tailor the Website;
apply for accreditation with applicable third party professional bodies and to demonstrate relevant experience;
administer and protect the business and Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
Please note that you have the right to object or withdraw your consent to receiving marketing communications at any time by emailing coach@catherinecoaching.co.uk - see further under ‘Your Rights’ below.
Legal Basis for Processing Personal Data Under the GDPR
Your personal data may only be processed where there is a legal basis to do so, which for relevant purposes include:
for the performance of our contract for the provision of services or to take preliminary steps at your request;
with your consent;
to fulfil a legal obligation;
for legitimate interests pursued by me or a third party, which may include a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
Data Retention
Your personal data shall only be retained for as long as is necessary for the purposes set out in this privacy policy, or as required by applicable law, at which point it shall be deleted or destroyed.
Disclosure of Data
Your personal data may be disclosed to third parties in circumstances where there is a legal duty or obligation to do so, and/or to protect and defend the rights, property, or safety of the business, my customers, or others.
Please note that the Website may use and contain links to third party websites. I am not responsible for the privacy practices or the content of those websites or services. Therefore, please read carefully any privacy policies on those links or websites before either agreeing to their terms or using those websites.
Please also note that, despite the measures taken by me and third parties, the internet is not secure. As a result, others may nevertheless unlawfully intercept or access private transmissions or data.
Protecting Your Information
I have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Your personal data is stored on my computer, laptop, mobile phone and within email accounts, all of which are password protected. Personal data is also held within physical notebooks, which are secured under lock and key. The security of your data is important to me, but note that no method of transmission over the Internet, or method of electronic storage, is absolutely secure.
Your Rights
As explained above, you have the right to object or withdraw your consent to receiving marketing communications. In addition, under certain circumstances, you may have the following rights under applicable laws:
request access to your personal data;
request correction of your personal data;
request erasure of your personal data;
object to processing of your personal data;
request restriction of processing your personal data;
request transfer of your personal data;
right to withdraw consent.
You can read more about these rights on the UK Information Commissioner’s Office (ICO) website (www.ico.org.uk). If you wish to exercise any of the rights set out above, please email coach@catherinecoaching.co.uk
If you are not happy with any aspect of how your data is collected and used, you have the right to complain to the ICO, the UK supervisory authority for data protection issues. I would appreciate it if you would contact me first if you do have a complaint so that I can try to resolve it for you. The ICO’s address is: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.
Cookies
The Website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or an app. Functional and required cookies allow visitors to navigate and use key features on the Website. Analytic and performance cookies are used to view site traffic, activity, and other data on the Website, and are only used when you acknowledge the cookie banner.
Contact Details
If you have any questions about this privacy policy, please contact:
Catherine Gurney
Phone: +44 (0)7789861786
Email: coach@catherinecoaching.co.uk
September 2021